Frequently Asked Questions
Why do you only offer pickup and delivery?
We think that your time, energy and gas is more valuable than extending your daily commute or wasting a Saturday washing, drying and folding laundry. So we've created a way to have all your laundry and dry cleaning related chores handled without ever leaving your couch.
Time is a fleeting resource and we think you should spend more of it doing what you really want to do, and laundry isn't one of them. So say yes to more time with family, reading that book you've been meaning to pick up, or maybe getting a little extra sleep for once.
When are pick up and deliveries? Do I need to be home?
We pick up and deliver orders 7 days a week, excluding some holidays. You don't need to be home during the pick up and delivery windows, just make sure that you state your preferred pick up location in your order details.
Typical pick up and delivery arrangements for homeowners are security personnel, where it applies.
Deliveries are made within 24 to 48 hours of pick up, depending on the time you select during your order.
What different services does Rave offer in my area?
Our goal at Rave is to be the best laundry and dry cleaning provider in your area so that you can permanently check laundry off your to-do list for good. We offer the following services for our customers:
Dry Cleaning
Our dry cleaning partners have years of industry experience, so you know that your clothes will come back clean and wrinkle-free.
Launder & Hang Dry
We will ensure that all of your delicates and garments that need special care will be handled neatly and responsibly.
Wash & Fold Laundry
The weekend is for enjoying life, not laundry. We have been in the business for years and we'll make sure your everyday clothes are cleaned, dried, ironed and folded so you can tackle another day (now fresher than ever).
Household Linens
You should refresh your household linens at least once a year. From couch covers to drapery, we can help freshen up your home as well as your wardrobe.
Small Alterations (Repairs and Mending)
We can handle repairs and mending of damaged clothing, including missing button replacement
Who handles my clothes?
The only people that handle your clothes are trusted, dry cleaning and laundry experts. Unlike other on-demand services, your clothes aren't being exchanged between multiple hands. From pickup to delivery, your clothes are in the hands of experts that live and breathe dry cleaning and laundry. Our mission is to provide the best dry cleaning and laundry service and our trusted drivers are here to deliver fresh clothes straight to your doorstep.
What should I expect during my first service?
After you schedule your first pickup, please place all garments into a plastic bag . You will receive a text 45 minutes prior to your pick up window to confirm the pickup. Feel free to leave your clothes or stick around, we'll get them as long as they're in the designated area stated in your order notes.
How do I pay for my order?
Paying for dry cleaning or laundry service is simple and we won't charge you until we've delivered your clothes back to your doorstep.
We accept cash, EFT, mobile money and or card payments. You'll receive a receipt upon delivery so you know exactly what was in your order and how much was charged.
Laundry & dry cleaning is a chore.
We take care of it for you.
© 2023 Rave Laundromat